How Can We Help You?
Welcome to Graham's Hardware Help Center. Find answers to common questions about our products, services, and ordering process.
Ordering & Products
How do I place an order?
Browse our online catalog, add items to your cart, and complete checkout. For bulk orders or wholesale pricing, contact us directly for a custom quote.
Do you have the product I need in stock?
Check product availability across our 4 locations: Highgate, Port Maria, Ocho Rios, and St. Ann's Bay. Contact us to confirm stock before visiting.
Can I get wholesale pricing?
Yes! We offer special rates for contractors, builders, and bulk orders on building materials, hardware, lumber, tiles, and construction supplies.
Delivery & Shipping
Do you deliver island-wide?
Yes, we provide island-wide delivery service across Jamaica. Delivery times and fees vary by location and order size.
How long does delivery take?
Delivery times depend on your location and product availability. Contact us for specific delivery estimates for your area.
What are the delivery fees?
Delivery fees are calculated based on distance and order size. WhatsApp us for a delivery quote.
Payment & Pricing
What payment methods do you accept?
We accept multiple payment methods including cash, card, and bank transfers. Contact us for payment options on large orders.
Can I get a quote before ordering?
Absolutely! WhatsApp or call us with your project requirements, and we'll provide a detailed quote for materials and delivery.
Returns & Warranties
What is your return policy?
Returns are accepted on unused products in original packaging. Contact us within 7 days of purchase for return authorization.
Do products come with warranties?
Many of our tools and equipment come with manufacturer warranties. Ask about warranty coverage when purchasing.
Store Locations
Visit any of our 4 convenient Jamaica locations:
- Highgate - Building materials and hardware supplies
- Port Maria - Construction essentials and tools
- Ocho Rios - Premium hardware and lumber
- St. Ann's Bay - Quality materials and expert advice
Still Need Help?
Our team is ready to assist with product questions, quotes, orders, and delivery information.
WhatsApp us: 876-212-1365
Get quick answers about building materials, hardware supplies, wholesale pricing, and island-wide delivery.